Return & Exchange Policy
To initiate a refund/exchange, please email us at email@example.com
TERMS & CONDITIONS
We understand that buying online can be tricky without having seen the actual product or try it on. With that in mind, we happily accept returns and exchanges within 30 days from when you've received your order:
- Returned items must have tags intact and be returned in its original packaging
- Returned items must not be soiled, washed or altered, with no visible signs of wear or tear
- The purchaser will return the item at own cost, we will issue exchanges free of charge thereafter.
Fitgear reserve the rights to reject a refund or exchange requests for returned item(s) that do not comply with above terms. Please note we can only grant exchanges once.
For a refund, shipping fees paid are not refundable. Refunds are only provided after products are received and processed at our warehouse.
Please note that refunds are strictly not allowed for items that have been exchanged.
Please allow up to 5 working days for us to assess your return & process your refund or exchange from the time we receive them
Refunds may take up 15 business days to be credited back into your original mode of purchase especially if you've purchased via Online Banking method.
If you wish to cancel your order prior to dispatch: firstname.lastname@example.org
Do email us at email@example.com within 24 hours. Anything past 24 hours will not be eligible for cancellation.